St. Cuthberts Catholic Primary School
ParkfieldStockton-on-Tees
TS18 3SY
(01642) 601567
If you have any queries please contact Mrs V Pearce, School Business Manager.
Headteacher: Mrs S Parnell
Chair of Governors: Mrs M Dowson
SENCO: Miss E Shaw
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.